feedback resolution tool
Overview: KCS encourages open, respectful, and constructive communication between families, swimmers, and coaches. Aggressiveorabusive language is not permitted. All discussions should occur at agreed times and places—no unannounced deck visits or surprise conversations.
“Seek first to understand, then to be understood.” –Stephen R. Covey | Collaboration is key to finding solutions.
ALL EMAILS TO BE SENT: coachfeedback@swimkamloops.com (Head Coach and Coach Liaison receive these).
Have a brief discussion with your child's Coach. An initial email to the coach, CC the head coach, is appropriate here with a very brief outline of the conversation needed. Reply within 1 business day. Allow 24-hour cooldown after upsetting incident. Emotional issues require face-to-face meeting.
STEP 1
STEP 2
Schedule a meeting with your child’s Coach (preferred), and/or the Head Coach if email reply is not satisfactory. Come with positive solutions –complaining damages relationships.
If unresolved, involve Head Coach and/or Coach Liaison.
STEP 3
STEP 4
If Coach Liaison cannot resolve, meet with KAC President (facilitated by Coach Liaison). President summarizes discussion for Board of Directors.
Board of Directors discusses at next meeting. KAC staff on Board abstain unless requested by President.
STEP 5
STEP 6
Anything to add here?
Anything to add here?
STEP 7
Conclusion: All parties agree to the final decision made by Coach Liaison or KCSC Board of Directors.