feedback and Conduct Concerns
Overview: KCS encourages open, respectful, and constructive communication between families, swimmers, and coaches. Aggressive or abusive language is not permitted. All discussions should occur at agreed times and places — no unannounced deck visits or surprise conversations. Allow 24-hour cooldown after upsetting incidents.
“Seek first to understand, then to be understood.” –Stephen R. Covey | Collaboration is key to finding solutions.
Safety Note: Any Code of Conduct/Safe Sport or immediate safety concerns bypass steps 1 & 2 or CLICK HERE to initiate a complaint.
Step 1
Have a brief discussion with your child's Coach. Send an initial email to the Coach, with a CC to the kcsfeedback@swimkamloops.com with a very brief outline of the conversation needed. Coach will reply within 1 business day. Coach may recommend a face-to-face meeting.
If unresolved, continue to next step.
Step 2
Schedule a meeting with your child's Coach (preferred), and/or the Head Coach if email reply is not satisfactory. Focus on offering constructive solutions - collaborating can strenthen relationships.
If unresolved, continue to next step.
STEP 3
Email kcsfeedback@swimkamloops.com to schedule a meeting with the Head Coach. This meeting may include a Board Member to support.
If unresolved, continue to next step.
Step 4
If Head Coach cannot resolve issue, meet with KAC Board Delegate.
If unresolved, continue to next step.
STEP 5
Board of Directors discusses at next meeting. Decisions/actions implemented.