​​​​​​​feedback resolution tool

Overview: KCS encourages open, respectful, and constructive communication between families, swimmers, and coaches. Aggressive or abusive language is not permitted. All discussions should occur at agreed times and places — no unannounced deck visits or surprise conversations. Allow 24-hour cooldown after upsetting incidents.

​​​​​​​“Seek first to understand, then to be understood.” –Stephen R. Covey | Collaboration is key to finding solutions.

ALL EMAILS TO BE SENT: kcsfeedback@swimkamloops.com

STEP 1 

Have a brief discussion with your child's Coach. Send an initial email to the Coach, with a CC to the kcsfeedback@swimkamloops.com with a very brief outline of the conversation needed. Coach will reply within 1 business day. Coach may recommend a face-to-face meeting.

All Code of Conduct, Safe Sport, or safety concerns, go directly to step 3.

If unresolved, continue to next step.

Schedule a meeting with your child's Coach (preferred), and/or the Head Coach if email reply is not satisfactory. Focus on offering constructive solutions - collaborating can strenthen relationships. 

​​​​​​​If unresolved, continue to next step.

STEP 2

STEP 3 

Email kcsfeedback@swimkamloops.com to schedule a meeting with the Head Coach and/or Coach Liaison, and may include Board Member to support.

​​​​​​​If unresolved, continue to next step.

If Head Coach and/or Coach Liaison cannot resolve issue, meet with KAC Board Delegate (facilitated by Coach Liaison).

​​​​​​​If unresolved, continue to next step. 

STEP 4

STEP 5 

Board of Directors discusses at next meeting. Decisions/actions implemented. 

Your feedback matters to us - all feedback is analyzed and recorded to improve our operations.